SHIPPING + RETURNS

BREXIT SHIPPING

The UK is currently experiencing delayed shipping to and from the EU due to Brexit. Some of our designers ship from the EU, so please understand if there are delays on these products shipping times. For our customers in the EU, we'll do our best to get your orders to you as efficiently as possible. If you have any questions, please email support@lonedesignclub.com or WhatsApp +4407388616411.

Please note that as some of our designers ship from the EU and internationally, these orders may incur customs and import fees. If you are unsure if your order will be eligible for these fees, please get in touch via Whatsapp or email and someone will be able to advise before you purchase. All import customs duties for international shipping are the responsibility of the customer.

SHIPPING

Orders are dispatched directly from our designers - meaning you are receiving your product straight from the small creative business that designed and created your product(s). As such, please take note that items from different designers will ship in separate packages. This also means you will be charged shipping per brand which will be calculated at checkout.  

Our goal is to ship all orders within 48 hours of being placed, however please be kind considering that it is the maker and their small teams who are personally wrapping and shipping your item. 

Once your order has shipped, tracking information for each item in your order will be emailed to you. 

Please see below for a breakdown of all shipping costs depending on your location. 

RETURNS 

• Lone Design Club allows returns shipped within 14 days from the day the order was delivered.

• We offer free returns for orders shipping to and from addresses within the UK, please email support@lonedesignclub.com for a shipping label and customs documents (if necessary). All other shipping costs and import duties/taxes associated with returns are the responsibility of the customer.

• If you decide to return any of the items from your order, please contact Lone Design Club at support@lonedesignclub.com for the return shipping address. Unfortunately we can not refund orders returned to the wrong address, so it’s important to check.

• For all returns, proof of shipment, including a tracking number, must be provided by the customer to Lone Design Club by email to support@lonedesignclub.com so remember to hang on to your shipping receipt.

• Lone Design Club and our designers do not take responsibility for items lost in return transit and unfortunately if this does occur we will not be able to offer a refund. As such, please choose wisely when selecting your return shipping method.

• Refunds will not be issued until the returned item has been confirmed received and inspected for condition. 

• For returns shipping internationally the customer is responsible for attaching all necessary customs documentation. Failure to do so may result in their return being unable to be refunded.

EXCHANGES

• Need a different size or color? We’re happy to accomodate. Simply send us an email at support@lonedesignclub.com specifying your needs. 

• For all exchanges, the costs associated with the return shipment of the original item and shipment of the new item is the responsibility of the customer. 

• Maybe the item you originally purchased didn’t work out, but you spotted something else you like? If you decide you'd like an item from a different designer than you originally purchased, we recommend placing a new order for the item you’d like. Then we’ll process your original order as a straightforward return following the instructions above.  

ONLINE

A portal to our community of independent designers, open anytime, anywhere. Each designer in the Lone Design Club community is available on our online store, with exclusive glimpses into their design process and inspiration featured. The selection of designers constantly evolves as new brands join.

DISCOVER THE DESIGNERS

ONLINE

A portal to our community of independent designers, open anytime, anywhere. Each designer in the Lone Design Club community is available on our online store, with exclusive glimpses into their design process and inspiration featured. The selection of designers constantly evolves as new brands join.

DISCOVER THE DESIGNERS

CONCEPT STORES

Now: London + Greater UK
Coming Soon: Europe + Asia

Our concept store is constantly popping up in new + exciting neighbourhoods in the middle of the action. Each store is open for two weeks at a time.

DISCOVER MORE